FAQ

WHERE CAN I SHOP?

LANY is exclusively sold online at lalaanthonycollection.com, and through select Nordstrom, Macy’s, Ashley Stewart, Lord and Taylor, Century 21 and SAKs Off 5th.

DO YOU OFFER PLUS SIZES? 

La La’s collection is built for all women, all shapes and all sizes. Featuring stylish denim pieces ranging in sizes 0 to 24 and tops sized XS - 3X.

WHAT ARE MY PAYMENT OPTIONS?

We accept Visa, MasterCard, American Express, and Discover cards. Payment is only debited once your order has been shipped. 

DO YOU SHIP OUTSIDE THE UNITED STATES?

We only ship domestically at the moment and do not ship internationally.

WHAT HAPPENS IF MY PRODUCT IS DAMAGED?

Items are classified as damaged if they are received damaged, or where a manufacturing fault occurs within 1 month of purchase. After 1 month from your order date, items are not considered faulty and are as a result of normal wear and tear.

If your item is received damaged, please email us at help@lalaanthonycollection.com with pictures and a short description of the issue. You may be eligible for a full refund for damaged goods.

RETURNS

Merchandise may be returned for a full refund on our online store within 30 days of the original purchase date when accompanied by the original sales receipt. All merchandise returned for a refund must be in perfect sellable condition. This means the merchandise must be unworn and undamaged with all tags on in its original packaging. All refunds may only be made in the same currency country as the original purchase.  To generate a return, please email us at help@lalaanthonycollection.com for a return label. 

REFUNDS

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 1-3 business days. 

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.

COUPON CODES

Our coupon codes are only to be used on non sale or final sale items.